Shipping Policy

At Soft Yoga Wear, we are dedicated to providing a seamless and reliable shopping experience. We understand that once you place an order, you are eager to receive your new activewear. This policy outlines our standard procedures for processing and delivering your items to ensure transparency and peace of mind. You can review our full collection at softyogawear.com.

Order Processing

Once you place an order with us, our team immediately begins the preparation process. We strive to pick, pack, and process your items as quickly as possible to get them on their way to you.

Please note that order processing typically occurs during standard business days. Orders placed during weekends or recognized public holidays may experience a slight delay in processing until the next available business day. We recommend double-checking your shipping address at checkout to ensure there are no errors that could delay your package.

Delivery Standards

We partner with trusted and established courier services to handle the transportation of our goods. Our goal is to ensure that your Soft Yoga Wear items arrive at your doorstep in perfect condition.

While we cannot control unforeseen circumstances such as severe weather or customs delays for international shipments, we monitor all shipments to ensure they are moving through the logistics network efficiently. We aim to provide a delivery experience that matches the high quality of our products.

Tracking Your Order

We believe you should always know where your package is. Once your order has been processed and handed over to the shipping carrier, you will receive a shipping confirmation notification.

This notification will include a unique tracking number. You can use this number to monitor the progress of your delivery directly through the carrier’s website. If you do not see a tracking email in your inbox, please remember to check your spam or junk mail folder, as automated emails sometimes end up there.

Shipping Destinations

We are proud to serve customers across various regions. During the checkout process on softyogawear.com, you can enter your address to verify that we ship to your location.

Important Note on Remote Areas:
If you are located in a remote or hard-to-reach area, please be aware that delivery times may vary compared to major metropolitan areas. We recommend providing the most accurate and detailed address possible, including apartment numbers or specific delivery instructions, to assist the courier in reaching you.

Customs, Duties, and Taxes

For our international customers, please be aware that shipments may be subject to import duties, taxes, and customs fees levied by the destination country.

  • Customer Responsibility: These charges are the sole responsibility of the customer. Soft Yoga Wear does not cover these costs, nor can we predict the exact amount, as regulations vary widely by country.
  • Payment: Duties and taxes are typically collected by the shipping carrier upon delivery or may be billed to you separately by your local customs office.
  • Compliance: We recommend checking with your local customs office prior to ordering to understand any potential additional costs.

Lost or Stolen Packages

We take the security of your delivery seriously. If your tracking information states that your package was delivered but you have not received it, we recommend taking the following steps:

  1. Check the Premises: Look around your porch, garage, lobby, or with neighbors to see if the carrier left it in a safe spot.
  2. Contact the Carrier: Reach out to the shipping company directly using your tracking number to inquire about the specific GPS location of the drop-off.

If the package is deemed lost by the carrier, please contact our support team so we can assist you in filing a claim. However, Soft Yoga Wear is not responsible for packages stolen after they have been marked as delivered by the courier.

Damaged Items

In the rare event that your package arrives damaged, please inspect the box immediately upon receipt. If the product inside is damaged, please document the condition of the packaging and the item with photos. This documentation is essential for filing a claim with the shipping provider.

By shopping with Soft Yoga Wear, you agree to the terms outlined in this shipping policy. We appreciate your business and look forward to getting your order to you safely.